International Journal of Humanities and Social Science Review

This study aimed to determine the effect of organizational development interventions (ODI) on Communication skills of the Bank Executives at KCB Bank Limited in Kenya. It utilized an analytical descriptive action type research. Ninety eight (98) executives of the bank were the research subjects who comprised senior managers from head office, branch managers, section heads and supervisors of the bank. Universal sampling was done in identifying research subjects. The study was anchored on consistency theory advanced by Festinger who theorized that managers to be effective, they must have a clear understanding of communication skills that are important in managerial role. These skills enabled managers to effectively coordinate work, communicate expectations, delivery of feedback and facilitation of knowledge. Pre-assessment and post- assessment was conducted to assess communication skills of bank executives and diagnose problem. The results as indicated by factor average rating of (µ3:176) before intervention to (µ4.077) after intervention which was a major improvement. Results also indicated that t-value was greater than the critical value of 1.960. This meant that the null hypothesis was rejected. The ODI yields a significant positive change in all communication skills factors. It is recommended that organizations should organize training programs to improve communication skills of their staff.